Oracle Sales Support Associate Job for Freshers:
In the short-paced world of IT offerings and consulting, corporations like Oracle provide a wide variety of opportunities in sales aid and operations. If you are someone who thrives in dynamic surroundings, enjoys hassle-solving, and wants to contribute to enterprise development procedures, the Oracle Sales Support Associate position may be an appropriate fit for you. Whether you’re a recent graduate or a skilled professional, knowledge of the important thing duties, qualifications, and abilties required for this job is crucial to making you ready for a successful profession as a sales assistant.
- Job Title: Sales Support Associate
- Salary: Not Disclosed
- Location: Bengaluru
- Company: Oracle
- Qualifications: Any Graduate
- Experience: 0 – 3 years
ABOUT ORACLE
Oracle is a worldwide leader in cloud computing and enterprise software solutions. Founded in 1977, the business enterprise focuses on offering database management structures, cloud offerings, and software program applications for companies of all sizes. Oracle’s products and answers assist organizations in streamlining operations, enhancing statistics control, and forcing digital transformation. With a robust focus on innovation, Oracle is famend for its cloud infrastructure, enterprise resource planning (ERP), purchaser relationship management (CRM), and human capital control (HCM) software. The organization serves a wide range of industries, inclusive of finance, healthcare, production, and retail, empowering organizations to liberate their full potential.
Job Overview
An Oracle Sales Support Associate provides chat and email assistance, resolving user troubles at the same time while adhering to predefined strategies and guidelines. They utilize Oracle gear like OSC, CPQ, and DAS to ensure consumer satisfaction, meet SLAs, and improve processes. The function includes collaboration with move-practical groups, troubleshooting, escalating issues, and dealing with customer complaints in quick-paced, 24/7 surroundings.
What is an Oracle Sales Support Associate?
An Oracle Sales Support Associate performs a critical function in supporting the income groups using managing numerous administrative duties, addressing purchaser queries, and making sure that the sales process runs smoothly. This position is designed to decorate the income reveal both for customers and internal stakeholders. It calls for an aggregate of technical know-how, exceptional verbal exchange abilities, and a proactive approach to problem-fixing.
Key Responsibilities of an Oracle Sales Support Associate
- Customer Support and Troubleshooting
- One of the primary responsibilities of an Oracle Sales Support Associate is to offer chat and management to personal issues. You may be expected to comply with predefined assist approaches, troubleshoot troubles, and proactively address client issues. This requires a deep knowledge of Oracle merchandise and gear, alongside a dedication to delivering quick and correct solutions.
- Proactive Problem Resolution
- The function calls for a proactive technique to figure out ability problems and provide solutions earlier than they strengthen. As a sales guide companion, you need to reveal numerous structures, count on issues, and take preemptive movements to keep smooth operations. This would possibly contain supplying recommendation or tips to both customers and the income crew to make sure gold standard overall performance.
- Collaboration with Cross-Functional Teams
- To resolve complicated problems, you may need to work with diverse teams, which include engineering, product experts, sales, and prison departments. Effective conversation and collaboration across these groups are crucial in addressing purchaser needs, resolving court cases, and ensuring customer pride. As an Oracle Sales Support Associate, you have to be cushty interacting with numerous businesses and sharing treasured insights.
- Escalation of Issues
- While you will be accountable for resolving many patron issues, some problems will requiree escalation. This consists of more complicated or pressing topics that need management intervention. You should be capable of identifying when a difficulty wishes to be escalated and talking it efficiently to the applicable stakeholders to ensure a timely resolution.
5. Service Level Agreements (SLAs) and KPIs
- Maintaining excessive overall performance is prime to achievement within the Oracle Sales Support Associate process. You can be expected to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) consistently. This includes reaching resolution objectives, keeping reaction instances, and making sure that client pleasure metrics are met.
- Process Improvement Initiatives
- Acrucial factor of the position is seeking out approaches to optimize existing strategies and gear. This could consist of suggesting upgrades to increase efficiency, clear up troubles faster, or decorate the client revel. As a proactive crew member, you should be open to trade and usually look for ways to make the help procedure extra powerful.
- Administrative Responsibilities
- In addition to customer service, Oracle Sales Support Associates frequently handle administrative duties together with maintaining records, coping with support requests, and helping with the implementation of recent regulations or methods. These obligations ensure clean internal operations and make contributions to the general achievement of the income branch.
8. Support for New Process Roll-Outs
- As Oracle evolves and introduces new services or products, you may be required to aid the implementation of new methods or regulations. This may encompass training, coordinating with relevant groups, and imparting assistance all through roll-outs to make sure that the transition is smooth and efficient.
9. Complaint Handling and Corrective Action
- Handling client lawsuits effectively is an essential element of the position. As an Oracle Sales Support Associate, you may be liable for resolving consumer lawsuits, ensuring that corrective actions are taken, and offering an exceptional decision to the customers. Your intention will continually be to hold high-quality purchaser relationships.
Qualifications for the Oracle Sales Support Associate Role
- Educational Background
- While the role of an Oracle Sales Support Associate is open to candidates from various instructional backgrounds, a graduate diploma in any subject is typically desired. Whether you hold a diploma in business, IT, or another area, the important thing requirement is your ability to quickly study new gear and technology and observe them efficiently inside the role.
- Experience in Sales Support
- Experience in income help dealing with chats and emails is vital for this role. You should have strong expertise in income strategies and purchaser interactions, as well as revel in the usage of equipment that facilitates income
3. Proficiency in Key Tools
- A deep expertise of gear together with OSC, WQ, CPQ, GSI, DAS, and QRS is vital. These gear are used for dealing with purchaser inquiries, processing sales requests, and making sure of seamless operations. Familiarity with Cloud and UCM methods can also be beneficial.
4. Excellent Communication Skills
- Strong written communique skills in English are required for this role, as you may be interacting with customers more often than not through chat and e-mail. The capability to articulate complex data absolutely and professionally is critical.
- Problem-solving and Analytical Skills
- As an Oracle Sales Support Associate, you may often be tasked with troubleshooting troubles and finding answers quickly. Strong analytical and hassle-solving abilities are important to reach this function, as you’ll want to identify the basic reasons for problems and put into effect corrective movements right away.
- Attention to Detail
- Handling a huge extent of duties with high accuracy and interest in detail is critical in this role. Whether it is answering patron queries, updating information, or presenting technical help, ensuring precision in your work is critical.
- Teamwork and Collaboration
- The potential to paint effectively in a group environment is vital. You will regularly collaborate with different team individuals, including income, engineering, and product specialists, so good interpersonal skills and the capability to work properly with others are crucial.
8. Adaptability and Flexibility
- As Oracle operates in a dynamic, rapid-paced environment, you need to be open to operating in shifts, along with weekends and vacations. Your flexibility and willingness to conform to changing circumstances will assist you to thrive in this role.
Key Skills for Success within the Role
- Strong Troubleshooting Abilities
- Effective Time Management
- Customer-Centric Mindset
- Organizational and Multitasking Skills
- Proactive Approach to Problem Solving
- Ability to Handle High-Pressure Situations
Why Pursue a Career as an Oracle Sales Support Associate?
A profession as an Oracle Sales Support Associate gives severa possibilities for boom and development within the IT offerings and consulting enterprise. The role presents exposure to contemporary technology, working with main experts, and the hazard to enhance your income and aid competencies. With Oracle’s dedication to education and career development, personnel are encouraged to maintain mastering and advancing their careers.
Moreover, as a member of Oracle’s sales support group, you’ll have the right -effect on customer delight and income achievement. Whether you are simply beginning or seeking to shift your career, this function offers a profitable path for everybody unenthusiastic about technology, customer support, and sales aid.
Conclusion
The Oracle Sales Support Associate task is a pivotal position that blends technical information, customer service, and administrative duties. It gives the possibility to paint a dynamic and collaborative environment, assisting each customer and sales group to attain their dreams. If you are proactive, element-oriented, and eager to contribute to a quick-growing worldwide enterprise like Oracle, this function will be the proper match for you.
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