KVC Consultants Ltd Hiring International Customer Care 🚀
KVC Consultants Ltd Hiring for International Voice Process –  If you have a passion for customer support and wish to build a career with one of India’s leading MNCs, KVC Consultants Ltd is offering an exciting opportunity for International Voice Process roles in every Pune and Bengaluru, offering tremendous artwork-from-place of work opportunities, aggressive earnings programs, and exquisite profession increase possibilities.
Job Overview
- Company: KVC Consultants Ltd
- Job Title: International Voice Process
- Job Type: Full-time (Permanent Role)
- Work Location: Pune & Bengaluru
- Mode: Work from Office
- Experience Required: Freshers and Experienced (1+ Year)
- Salary Range: ₹4.5 – ₹5.5LPA
- Working Days: five Days a Week
- Shifts: Rotational
- Immediate Joining: Yes
- Interview Mode: Telephonic
About KVC Consultants Ltd
KVC Consultants Ltd is a quite reputed recruitment organization with an prolonged statistics of connecting tool seekers with the top multinational agencies in India. With an know-how in the BPO and IT sectors, it has earned a stellar popularity for imparting terrific recruitment services to candidates and agencies alike. The agency makes a speciality of abilities acquisition, recruitment services, and worker placements in severa tremendous sectors along side customer support, IT, finance, and further.
KVC Consultants stands proud due to the fact:
It gives 0 placement prices for applicants, making it a depended on associate for venture seekers.
The enterprise’s tool is apparent, ensuring applicants are in truth knowledgeable each step of the manner.
Quick onboarding strategies assist applicants sturdy jobs fast.
KVC’s network of pinnacle-tier corporations guarantees that the area technique is seamless and green.
Whether you’re a extra energizing or an professional expert, KVC Consultants will assist you ordinary the proper hobby results.
Job Description
As a Customer Support Executive – International Voice Process, your first responsibility might be to deal with client queries through mobile mobile phone calls for an worldwide MNC. The characteristic consists of handling patron problems, presenting resolutions, and keeping an ordinary immoderate present day-day of consumer pride.
You can be required to deal with customer court instances, provide well timed and accurate answers, and make certain patron problems are resolved within the most inexperienced way. The function desires a immoderate degree of professionalism, powerful communique abilities, and the ability to paintings in a brief-paced surroundings.
This technique calls for folks who can manipulate a couple of obligations proper away, thrive beneath pressure, and adapt speedy to excellent customer problems and agency dreams.
Key Responsibilities as a International Customer CareÂ
1. Answering Inbound Customer Calls: You can be the number one hassle of contact for customers, and it is your obligation to answer inbound calls in a professional and properly timed way.
2. Handling Product/Service Queries: You will assist customers thru addressing queries concerning corporation products, services, orders, and billing.
3. Providing Accurate Information:Â It is crucial to deliver accurate and reliable information to clients to help remedy their problems efficaciously.
4. Maintaining Call Records: All patron interactions need to be documented and up to date in internal structures. This is crucial for have a check-up movements and first-rate manipulate.
5. Ensuring Customer Satisfaction:Â Your primary purpose might be making sure that customers are happy with the financial organisation business enterprise organisation employer they get preserve of. You will test up with them at the equal time as important and take steps to remedy any lingering issues.
6. Collaborating with Internal Teams: In times of complicated queries, you may want to collaborate with fantastic inner organizations which consist of technical help, billing, or the control organization to find out the super solution for the client.
Skills Required
To excel in this selection, you could need:
- Excellent Communication Skills – Proficiency in English is crucial as you’ll be interacting with international clients.
- Strong Interpersonal Skills – Ability to collect rapport with customers and friends is essential.
- Problem-Solving Abilities – You ought a good way to anticipate on your toes and offer solutions to numerous consumer problems.
- Stress Management – As this option consists of coping with more than one patron troubles, you want to deal with pressure and maintain a non violent thoughts-set in worrying situations.
- Basic Computer Knowledge – comfortable computer applications and internal structures to report and tune consumer interactions.
Why Choose KVC Consultants Ltd?
There are numerous reasons why KVC Consultants Ltd is the proper desire on your subsequent profession bypass:
1. Direct Placement into Top MNCs – KVC Consultants has sturdy relationships with pinnacle multinational corporations, making sure candidates are proper now placed into reliable companies.
2. Zero Registration or Placement Charges – KVC does not charge any registration or placement charges, which makes the entire hiring approach loose for candidates.
3.Transparent and Quick Hiring Process – KVC believes in a obvious recruitment approach that is green, brief, and easy to navigate.
4. Work-Life Balance – The organisation gives a 5 days walking week, ensuring that personnel can maintain a healthful paintings-life balance.
5. Growth Opportunities – For immoderate performers, the career increase possibilities are substantial. Promotions and function improvements can rise up fast in a advantage-based honestly simply absolutely tool.
6. Immediate Joining – For candidates who’re organized to begin their careers, the organization gives right now turning into a member of opportunities.
Career Growth Path in International Voice Process
If you be a part of as a Customer Support Executive, you can have the risk to development via the following roles:
1. Customer Support Executive (0-2 years) – As a greater energizing or with minimum experience, you start as an Executive managing inbound queries.
2. Senior Executive / SME (2-3 years) – After gaining enjoy, you will be promoted to a Senior Executive or Subject Matter Expert characteristic.
3. Team Leader / Process Lead (3-5 years) – Manage a team of customer support executives.
4.Assistant Manager / Manager Operations (5+ years) – With sturdy manipulate talents, you may skip into manage and oversee multiple groups or techniques.
Promotions within the BPO industry are frequently quicker than particularly sectors, and the possibility of entering into roles in HR, Training, Quality, and Client Management is immoderate.
Benefits of Working in MNC BPOs
Working with an MNC thru KVC Consultants comes with various blessings:
Attractive Salary Packages – Competitive salaries with the possibility of ordinary normal standard overall performance-primarily based genuinely without a doubt definitely really actually incentives.
Health Insurance and Medical Benefits – Comprehensive medical health insurance to make certain worker nicely-being.
Skill Development Programs – Opportunities to enhance your skills via internal and outside education programs.
Global Exposure – Work in a severa environment and collaborate with people from round the location.
Cafeteria and Transport – On-internet page cafeteria and transportation facilities to be had for employees, particularly for night time time time time shifts.
Employee Engagement Activities – Regular sports activities that promote a splendid artwork manner of life and worker popularity.
Salary Details
- Freshers: ₹ 3 – ₹5 Lacs PA
- Experienced Candidates (1+ Year): ₹5 – ₹ 5.75 Lacs PA
- Performance-Based Incentives: Depending on the agency’s coverage, excessive performers can expect bonuses and incentives.
Contact Details for Interview
To time table your interview, get in contact with the subsequent recruiters:
Riya – +91 9628373761
Simran – +91 9821182647
Frequently Asked Questions (FAQs)
1. Is this job appropriate for freshers?
Yes! Freshers can take a look at for this option and expect to earn upto ₹5 LPA.Â
2. Is this Work from home role ?
No, this is work from office position.
3. What are the working days and hours?
You will work 5 days regular with week in rotational shifts.
4. Is there any registration charge?
No, KVC Consultants does now not fee any charges. The hiring approach is truly free.
5. What’s the interview approach?
The interview will begin with a telephonic interview, decided through extra rounds if desired.
6. What skills are required for this job?
Excellent communication capabilities, Basic computer knowledge data, and a customer first mind-set are critical
7. Will transportation be supplied?
Yes, cab centers are to be had, especially for night time shifts.
8.Is training provided?
Yes, all candidates go through voice and tool schooling earlier than starting their roles.
9.Can I transfer departments?
Yes, Internal job posting allows candidates to apply for roles in different departments.
10. How want to I prepare for the interview?
You want to exercise conversational English, customer support conditions, and call handling techniques.
Conclusion
This method installing place with KVC Consultants Ltd is an remarkable opportunity in Pune and Bengaluru looking for to be a part of the worldwide BPO employer business commercial enterprise corporation employer. Whether you’re definitely starting your career or have in advance experience, this feature offers interest protection, career improvement, and right now turning into a member of alternatives with top MNCs. With no registration fees and a obvious interview way, that is a superb hazard to take the subsequent step on your expert adventure.
Apply hereÂ
KVC hiring International Customer Care Apply Right Now
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