Axis Bank is one in all India’s main personal zone banks, installed in 1993 and based in Mumbai. Axis Bank Walk-in Drive in Noida, The bank gives a complete range of economic services and products to individuals, small and medium-sized businesses (SMEs), and big businesses. These offerings encompass financial savings and cutting-edge money owed, loans, credit score cards, wealth management, investment banking, and virtual banking answers. Known for its consumer-centric approach, Axis Bank makes a speciality of innovation and generation to enhance banking convenience thru mobile apps, internet banking, and various digital projects.
The bank has a strong home presence with lots of branches and ATMs throughout city and rural regions, along side an international presence in choose markets. Axis Bank is also dedicated to corporate social duty, supporting education, economic literacy, and environmental sustainability. Through its dynamic offerings and focus on accept as true with, transparency, and excellence, Axis Bank keeps to play a good sized role in India’s financial sector.
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- Job Role: Account / Relationship Management – Voice / Blended
- Job Category: Voice / Blended
- Company: Axis Bank
- Graduation
- Salary: 1-4.75 Lacs P.A.
- Experience: 0 – 5 Years
- Location: Noida
- Employment Type: Full-Time, Permanent
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Time and Venue:24 June , 9.30 AM – 5.30 PMganesa HR whatsapp only – share cv 8056659888
Axis Bank Walk-in Drive in Noida:-
Axis Bank, one in each of India’s largest and most authentic non-public location banks, is inviting packages for the location of Phone Banking Officer (PBO) in its Noida workplace. As a Phone Banking Officer, you could play a crucial position in handing over superior banking offerings via inbound and outbound calls. The function is designed for dynamic graduates with sturdy communication competencies and a passion for customer support. Whether you’re an access-stage candidate or have as tons as 5 years of experience in a voice-based totally method, this is your risk to start or expand your career with a economic organization that is most important India’s digital banking revolution.
At Axis Bank, we be given as real with that every name is an possibility to create a high-quality and lasting influence on our customers. As a PBO, you may be empowered to remedy queries, pass-promote relevant merchandise, and sell digital banking answers — all even as ensuring client delight.
Key Responsibilities:-
As a Phone Banking Officer at Axis Bank, your every day responsibilities will include:
Customer Service Excellence
- Handle inbound calls from clients throughout India, addressing queries related to financial savings money owed, credit score cards, loans, virtual banking offerings, and further.
- Provide clean, accurate, and timely information to customers.
- Guide customers on the use of self-issuer options along with internet banking, cellular apps, and chatbots.
- Offer empathetic listening and thoughtful answers whilst addressing customer worries or proceedings.
Cross-Selling and Upselling
- Identify opportunities to head-promote financial institution services and products based on consumer wishes and profile.
- Promote Axis Bank’s virtual channels to beautify client comfort and decrease branch dependency.
Operational Excellence
- Adhere strictly to economic organization strategies, compliance norms, and regulatory guidelines in each customer interaction.
- Maintain accurate facts of customer interactions within the CRM system, making sure information integrity and confidentiality.
- Escalate unresolved issues at once to applicable departments for fast decision.
Teamwork and Improvement
- Participate in day by day organization huddles, education classes, and tremendous development projects.
- Share customer insights and comments with managers to beautify carrier shipping.
- Collaborate with colleagues to gain team goals and carrier-stage agreements (SLAs).
Qualifications:-
Educational Requirements:
- Graduate in any discipline from a diagnosed college (mandatory).
- Postgraduates or MBA holders could have an delivered gain, although now not required.
Experience:
- 0 to 5 years of experience in customer support, voice way, telemarketing, or banking operations.
- Experience in a bank or financial agency favored but no longer obligatory.
Key Skills Required:-
Communication Skills:
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- Excellent verbal communique and listening capabilities in English and Hindi.
- Proficiency in extra neighborhood languages may be a bonus.
Customer Service Orientation:
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- Ability to demonstrate empathy, staying power, and professionalism on every name.
- Focus on first-call selection and purchaser pleasure.
Sales Ability:
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- Basic expertise of bypass-promoting techniques.
- Capability to spot patron needs and advise suitable services or products.
Tech-Savviness:
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- Comfort with the usage of CRM tools, banking software software, and virtual structures.
- Ability to guide clients on digital banking techniques.
Time Management and Multi-tasking:
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- Ability to control immoderate call volumes without compromising on service best.
- Skill in managing take a look at-america of americaand escalations efficiently.
Compliance and Detail Orientation:
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- Commitment to adhering to banking regulations, privacy prison guidelines, and inner regulations.
Benefits:-
Axis Bank believes in searching after its employees holistically. As a Phone Banking Officer, you’ll experience:
Financial Rewards:
- Competitive profits bundle based totally on experience and vicinity.
- Performance-linked incentives and quarterly/annual bonus possibilities.
Leave and Holidays:
- Entitlement to paid casual leave, unwell depart, and privilege depart.
- National vacations and unique leave for emergencies.
Health and Wellness:
- Comprehensive medical insurance for self and dependents.
- Wellness programs along with fitness take a look at-ups, stress manipulate workshops, and counseling services.
Career Development:
- Access to Axis Sales Academy and other education programs.
- Opportunities for internal activity postings across numerous departments and branches.
- Fast-music promotion possibilities based on overall performance — many PBOs drift to managerial roles interior 2 to 5 years.
Employee Engagement:
- Participation in Axis Bank’s variety, equity, and inclusion applications.
- Annual worker meets, sports activities sports competitions, and cultural fests.
Other Perks:
- Reimbursement for true cell and net expenses wherein applicable.
- Preferential prices on loans and banking products for personnel.
- Access to cafeteria facilities and leisure areas in the administrative center.
Working Conditions
- The function includes rotational shifts (morning, afternoon, middle of the night).
- Male personnel may be assigned night shifts; woman personnel are generally exempt from night shifts.
- Two rotational weekly offs; weekend shifts examine based totally on roster.
- The artwork surroundings is a modern-day name centre setup with robust safety measures and services.
Why Join Axis Bank?
Axis Bank is greater than only a place of business — it’s far a vicinity in which understanding is nurtured, range is well known, and ideas are valued. Here is why you want to keep in mind building your career with us:
- Digital-first Bank: Axis Bank is at the forefront of India’s digital banking transformation. As a PBO, you’ll be part of this thrilling adventure, supporting customers include era.
- Learning Culture: The economic organization invests in its people through established reading paths, certifications, and management improvement applications.
- Career Growth: With a nicely-defined profession path, you could aspire to transport from PBO to Assistant Manager, Deputy Manager, and beyond.
- Inclusive Workplace: Axis Bank is devoted to growing an inclusive surroundings wherein everybody is handled with understand, regardless of gender, incapacity, ancient past, or orientation.
- Work-Life Balance: Rotational shifts and supportive supervisors assist you obtain a work-lifestyles stability whilst meeting professional dreams.
Conclusion:-
The Phone Banking Officer feature at Axis Bank gives a tremendous get admission to point into the banking industry. Whether you are enthusiastic about supporting customers, interested in income, or seeking out lengthy-time period career growth in banking, this function units a robust basis. You will advantage exposure to a sizeable range of banking merchandise, sharpen your communication and trouble-solving abilities, and paintings in a short-paced, dynamic surroundings.
This is extra than most effective a manner — it’s far a launchpad for a fulfilling banking profession.
How to Apply:-
📌 Application Process:
- Visit the Axis Bank dependable careers page
- Complete the web software shape and fix an updated resume.
- Ensure your resume highlights conversation talents, customer service enjoy, and adaptability.
- Shortlisted applicants can be contacted for a telephonic or video interview.
- The selection technique may moreover encompass an aptitude/verbal exchange test and HR spherical.
💡 Tip: Prepare for commonplace customer service situations, pass-promoting strategies, and fundamental banking product statistics to ace your interview.
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