- TCS walk-in interview tomorrow
- Job Title: Customer Service-Non Voice
- Salary: Rs 3-3.5 Lacs P.A.
- Location: Bengaluru, Kalburgi
- Company: Tata Consultancy Services (TCS)
- Qualifications: B.Sc. in Any Specialization
- Experience: 2 – 6 years
About Tata Consultancy Services (TCS)
Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and professional solutions. A part of the respected Tata group, it is a partner in their transformation journey with many of the world’s largest businesses. TCS is famous for innovation, comprehensive training programs, and its commitment to a strong, values-operated culture. It is continuously recognized globally as a top employer, providing career growth, stability, and a reputation for being associated with a reliable brand that provides excellence.
Job Overview:
It is a non-Shithil customer service role in the Passport Seva Kendra (PSK). You will be responsible for the front-end application processing, which will include document verification, data entry, and guiding applicants. The role requires careful attention to expansion, strong process orientation, and excellent mutual skills to ensure a smooth and efficient experience for citizens. It is a process-in-process, position on the site with a steady functioning environment.
Why Tata Consultancy Services (TCS)?
Before we delve into the nuances of the role, it is important to understand why a career in TCS is so distinguished. With a stellar rating of 3.5 out of 5 from over 10,000 reviews, TCS is continuously praised for this:
- Job Safety and Stability: As a part of Tata heritage, TCS provides unique career stability.
- Learning and Development: Constant world-class training programs for employees.
- Global Exposure: Be a part of a diverse, multicultural workforce that serves customers worldwide.
Key Responsibilities: TCS walk-in interview tomorrow
- Application Processing: Carefully examining passport applications and supporting documents for accuracy, perfection, and compliance with government guidelines.
- Document verification: Aadhaar, PAN, voter ID, and checking basic documents such as birth certificates against the application forms presented.
- Data Management: To enter the centralized passport processing system with zero tolerance for errors, and to enter the data efficiently and accurately.
- Appointment Scheduling: Ensuring optimal use of daily slots, managing the end-to-end procedure of scheduling appointments for applicants.
- Front-Office Assistance: Greeting applicants, guiding them through the process, personally answering their questions, and maintaining systematic queues.
- Biometric Support: Assisting in the collection and verification of biometric data (fingerprint, photograph) as part of the application process.
- Grievance Redressal: Patience, sympathy, and an attitude of solving a problem to handle and solve applicants on the spot.
- Follow the procedure: Strictly follow all standard operational procedures (SOPs) and compliance norms set by the government and TCS.
Necessary Qualifications and Skills:
- Experience: Customer service, data entry, front-office administration, or a solid 2 to 6 years of experience in a similar process-oriented role. Experience in government or banking processes is a significant benefit.
- Education: Minimum bachelor’s degree from a recognized university.
- Technical proficiency: extraordinary data entry skills with high speed and accuracy. Familiarity is mandatory with the MS Office application.
- Communication Skills: Excellent written and oral communication skills in English and the local language (Kannada). Remember, it is a non-Bhoomika, but clear communication with applicants in person is important.
- Analytical mindset: a deep eye for expansion to spot discrepancies in complex documents.
- Customer-focused approach: to help people with a natural inclination, immense patience sympathy
- Musicians: The ability to work efficiently under pressure in a high-pressure environment like PSK.
Documents to Carry:
- Updated resume copy.
- Government Photo ID Proof.
- Educational certificate (original and copy).
- Experience letter (original and copy).
- Passport -shaped photos.
Salary and profit:
- Competitive salary package up to 3.5 LPA.
- Comprehensive health insurance coverage.
- Provident Fund (PF) contribution.
- Display-based incentives and bonuses.
- Comprehensive training and career development program.
FAQs:
- Does it play the role of the house?
- What are the expected work hours?
- Is the experience of the former passport office mandatory?
- What is the contract period for this role?
- What is the career progression route of career?
How to prepare for a walk-in interview tomorrow?
- Documents: Rewrite several copies of your update, take passport-shaped photos, and all original educational and experience certificates, as well as their photocopy. Do not forget the ID proof (Aadhaar, PAN, driver’s license) issued by your government.
- Dress Code: First impression final. Choose the option of formal business dress to project a professional image.
- Learn the project: Do a quick refresher on the passport service project – its purpose, how it modernizes passport services, and how TC has a role. This shows that you have done your homework.
- Practice your pitch: Be prepared to explain why your previous experience, your major strength, and why you are an ideal fit for this specific non-element, document-oriented role.
- Plan your day: Reach early. Map the location, account for traffic, and make sure you are comfortable and ready.
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