- Tech Mahindra Tomorrow walk-in Interview in Noida
- Job Title: Customer Support Executive
- Salary: Rs 1.75-2.5 Lacs P.A.
- Location: Noida
- Company: Tech Mahindra
- Qualifications: Graduation Not Required
- Experience: 0 – 3 years
About Tech Mahindra
Tech Mahindra is a major global provider of digital transformation, consulting, and business re-engineering services and solutions. Part of the respected Mahindra Group, it is a multinational Fortune 500 company with a strong presence in more than 90 countries. The organization is famous for its innovative approach, taking advantage of the next generation of technologies, AI, blockchain, and 5 G. Telecommunications and enterprises promote the inclusion and learning culture for their diverse workforce, to help customers modernize and flourish in a connected world.
Job Overview:
Tech Mahindra has a voice/mixed process position for freshers and professionals with an experience of up to 3 years at Tech Mahindra’s Noida location. You will be the first point of contact to handle customer inquiries through contact and digital channels, resolve issues, and ensure satisfaction. The role offers a competitive annual package of 1.75–2.5 LPA and is a great opportunity to launch his career with a global IT leader.
Why Tech Mahindra?
With a stellar rating of 3.9 out of 5 of over 46,000 reviews, Tech Mahindra is not just a company; It is an ecosystem that promotes development, innovation, and learning. As a cohesive part of the Mahindra group, Tech Mahindra leads the digital revolution, which provides services to some of the largest global brands. Working here means:
- Brand Price: Increase your resume with a globally recognized name.
- Learning and Development: Get access to structured training programs and skill enhancement modules.
- Career growth: clear pathway for progress in supervisory and managerial roles.
- Dynamic work environment: Be a part of a diverse, inclusive, and energetic workplace.
Key Responsibilities:
In this role, you will be the first point of contact for customers representing the Tech Mahindra brand. Your primary duties will include:
- Handling inbound and outbound customer calls in a voice process or mixed process (which may include email and chat support).
- Timely, to provide accurate and professional reactions for customer inquiries and concerns.
- Prevention of issues related to technical or service, and providing effective solutions.
- To ensure customer satisfaction by understanding their needs and offering personal support.
- Carefully following defined procedures and service level agreements (SLAs).
- Maintaining a detailed and accurate record of customer interactions in the CRM system.
- To meet the goals of individual and team performance consistently.
- Stay updated with the best-in-class support to provide changes in product knowledge and process.
Necessary Qualifications and Skills:
To be a strong candidate for this walk-in interview in Noida, you must have:
- Education: A minimum bachelor’s degree is mandatory.
- Experience: 0 to 3 years of experience in a customer-focused role (freshers are encouraged to apply).
- Communication Skills: In English, impeccable oral and written communication skills. The ability to explain clearly and confidently is non-pervasive.
- Technical Qualification: Basic computer knowledge and ability to navigate several systems simultaneously.
- Problem-solution: A logical and patient approach to solving customer issues.
- Customer-focused attitude: real desire to help people and create positive results.
- Adaptability: Flexibility to work in a 24/ atmosphere, including night shift and weekend, depending on roster requirements.
Documents to Carry:
- Many copies of your update have resumed.
- Photo ID and PAN card issued by the government.
- All educational certificates and mark sheets.
- Experience letters from previous employers (if any).
- Passport-shaped photos.
Salary and profit:
Absolutely. Here are salaries and benefits in simple, one-ride points:
- An annual salary ranges from ₹ 1.75 to ₹ 2.5 lakh.
- Comprehensive health insurance for you and your family.
- Display-based incentives and bonuses.
- Payment time and sick leaves.
- Opportunities for professional training and development.
FAQs:
Absolutely. Here are 5 simple, one-line faq:
- What itheee exact interview venue in Noida?
- Is this a permanent job opportunity?
- What is are shift timing for this role?
- Has the company provided a cab facility?
- What is the notice period for the process of joining?
How to prepare for a Tomorrow walk-in Interview in Noida:
- Research: Spend some time to understand the main values of Tech Mahindra, recent news, and its work in the digital space.
- Practice your communication: Be prepared to present yourself confidently. “Tell me about yourself. Practice general interview questions like” Why do you want to join Tech Mahindra? “And,” How will you handle an angry customer? “
- Professional dress: First impressions matter. Opt for formal business dress.
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