Tech Mahindra Hiring International Voice Process Executive, The number one responsibility of an International Voice Process Executive is to address worldwide consumer calls. This involves having extraordinary communique talents, particularly in English, as interactions will primarily be in this language. English proficiency, both spoken and written, is crucial for effectively communicating with clients from one-of-a-kind regions and cultural backgrounds. Clear, concise, and expert verbal exchange not only facilitates resolving client troubles but also fosters a wonderful consumer experience, enhancing the company’s recognition globally. In addition to verbal exchange and trouble-fixing competencies, fundamental information on telecommunications and networking standards is important for this function.
- Role: Customer Retention
- Experience : 0 – 5 Years
- Salary : ₹ 2.5-4 Lacs P.A
- Location : Bengaluru(Electronic City)
- Qualification: Any Degree
- Employment type: Full Time
Tech Mahindra Hiring International Voice Process Executive
The International Voice Process Executive is tasked with offering great customer service by addressing and resolving client queries, issues, or proceedings related to services or products. This is essential in the telecom industry, in which customers frequently want quick answers concerning community troubles, billing discrepancies, or service improvements. Executives in this function need to be ready with a deep understanding of the products and services provided, specifically within the telecom industry, so that they can provide accurate statistics and answers to client queries. This is specifically true in the telecom industry, wherein communication is the spine of operations.
About Company
Tech Mahindra, being a leading participant in the IT and telecommunications sectors, handles a wide variety of worldwide clients. As a result, the International Voice Process Executive needs to be comfortable working in an excessively stressful environment, handling a couple of purchaser interactions on a daily foundation. This also method that the role calls for a stage of emotional intelligence, as consumer proceedings can on occasion be emotionally charged. Handling such conditions with persistence, empathy, and professionalism is critical for client pride. Robust information on telecom networking concepts and telecommunication technologies is another key requirement for this function.
Skills
Excellent Communication Skills: This is the most crucial skill for an International Voice Process Executive. You ought to be able to speak really and professionally with customers throughout the globe. Whether explaining complicated technical problems or imparting simple commands, your potential to convey the message successfully in English is paramount.
Customer Service Expertise: A consumer-centric method is critical in this position. You must be adept at knowing customer wishes, empathizing with their issues, and supplying answers promptly. Strong interpersonal abilities assist in handling patron expectations and ensuring a fine revel.As formerly mentioned, having this know-how enables the govt to offer more powerful customer service. If you enjoy telecommunications, networking, or a related subject, your technical understanding will be precious in this function.
Problem-Solving Abilities: In the telecom enterprise, purchaser problems may be various and complex. From technical issues to billing disputes, you may need to get on your feet and provide answers quickly. Analytical questioning and the capacity to remain calm underneath strain are vital developments for this talent.
Technical Knowledge in Telecom: A strong expertise in telecommunications and networking principles is vital for coping with consumer queries associated with technical troubles. This includes familiarity with topics like cell networks, data plans, and net troubleshooting, as a way to help you remedy issues more efficaciously. At Tech Mahindra, an International Voice Process Executive performs a critical role in bridging communication between the enterprise and its international clients, making sure their queries are treated professionally and directly.
Adaptability and Flexibility: Working in a worldwide voice process means dealing with customers from unique time zones, which often requires operating in shifts. You have to be flexible along with your timetable and adaptable to converting procedures, purchaser needs, or technology updates. The telecom industry is complex, and having the know-how of telecom technologies, networking protocols, and enterprise jargon allows the government to better understand patron troubles and provide relevant answers. For instance, while a client reports a community hassle, being acquainted with terms like bandwidth, sign power, or router configurations lets the govt to interact in an extra knowledgeable discussion, offering more correct assistance.
Key Responsibilities
- Strategic Planning: Develop and execute plans to achieve organizational goals and objectives.
- Team Leadership: Guide, mentor, and manage team members to ensure productivity and collaboration.
- Problem-Solving: Identify challenges and develop effective solutions to address them efficiently.
- Communication: Ensure clear and consistent communication with stakeholders, team members, and external partners.
- Performance Monitoring: Track progress against goals, evaluate performance, and implement improvements as needed.
Desired Candidate Profile
Tech Mahindra welcomes both freshers and skilled specialists to use for the International Voice Process Executive position. Whether you are just beginning your career or have reveled in a Business Process Outsourcing (BPO) or comparable industry, the organization presents schooling and development possibilities to make certain that you can excel in this role. In the modern globalized global, agencies perform throughout borders, dealing with diverse client bases globally
Freshers who are obsessed with customer service and possess exquisite communique competencies will locate this position to be a perfect access point into the global enterprise surroundings. Tech Mahindra values applicants who show enthusiasm, a willingness to study, and adaptability Even without previous enterprise when you have a knack for knowledge client desires and might communicate effectively, this could be a top-notch opportunity to start your profession. Experienced candidates, especially the ones who have labored in international voice processes or customer service roles, are enormously well-known through Tech Mahindra.
Benefits at Tech Mahindra
- Competitive Compensation Packages: Includes salary, performance bonuses, and additional incentives for achieving milestones.
- Health and Wellness Benefits: Comprehensive health insurance for employees and dependents, including medical, dental, and vision coverage.
- Learning and Development Opportunities: Access to upskilling programs, certifications, and training to support career growth.
- Work-Life Balance: Flexible working hours, remote work options, and paid time off to ensure personal and professional harmony.
- Employee Recognition and Perks: Programs like “Rewards and Recognition,” wellness initiatives, and facilities like subsidized meals, transportation, and recreational activities.
Click Here To Apply Now
Other Jobs Links
I am interested in this job ..I am fresher and looking for a job .