Puma Hiring For Assistant Manager for Graduates Recruitment in Bengaluru 2025
Customer Support Operations Manager The Customer Support Operations Manager plays a pivotal role in monitoring and optimizing customer support operations, ensuring the shipping of fantastic consumer reviews, and the use of operational performance. Puma Hiring For Assistant Manager for Graduates. This position requires a robust ability to recognize patron desires, examine challenges, and collaborate with stakeholders to increase and put in place revolutionary solutions that enhance the preferred customer experience. Puma Hiring For Assistant Manager for Graduates. It includes important manner development tasks, leveraging the era for automation, and handling relationships with internal and external groups to maintain productivity and provide terrific.
- Customer Service
- Experience: 2 – 3 years
- Salary: 4.60 A.p
- Location: Bengaluru
- Qualification: Any Graduate
About Company
Puma is one of the world’s leading sportswear brands, known for its innovative designs, high-quality products, and commitment to excellence. Founded in 1948 by Rudolf Dassler in Herzogenaurach, Germany, Puma has grown into a global powerhouse in the sports and lifestyle industry. Puma Hiring For Assistant Manager for Graduates. With a mission to be “Forever Faster,” Puma consistently pushes the boundaries of performance and style.
Puma Hiring For Assistant Manager for Graduates.. The company specializes in designing, developing, and selling footwear, apparel, and accessories for sports and everyday wear. Its product lines cater to a diverse range of sports, including football, running, training, basketball, and motorsports. Puma is Hiring For an Assistant Manager for Graduates as well as lifestyle segments inspired by streetwear and pop culture. Puma Hiring For Assistant Manager for Graduates collaborates with renowned athletes, teams, and celebrities to create innovative and trendsetting products. Notable partnerships include collaborations with Usain Bolt, Neymar Jr., and cultural icons like Rihanna and Selena Gomez, blending performance with fashion.
Key Responsibilities
1. Customer Support Monitoring and Analysis; Oversee every day customer support operations to make sure smooth workflows and well-timed selection of purchaser queries. Assess client needs and offer suitable answers by using manner of coordinating with relevant stakeholders. Dive deep into problems, perform root reason assessment, and create actionable plans to enhance methods. Use fact-based insights to expand strategies for enhancing the consumer experience.
2. Process Improvement and Innovation
Identify inefficiencies in customer support techniques and position them for impact improvements. Drive Kaizen events to deal with complex customer service worrying situations and proactively save you from horrible tendencies. Standardize strategies to ensure consistency and reliability in customer service operations.
Collaborate with technical groups to expand and implement automation answers that beautify productivity and reduce manual interventions.
3. Operational Efficiency and Metrics Management
Manage productivity and satisfactory overall performance metrics for the site whilst accomplishing real-time carrier stages.
Focus on attaining and maintaining Service Level Agreements (SLAs) and the use of first-touch choice. Enhance the operational efficiency of the internet web site by way of streamlining workflows and introducing outstanding practices.
4. Customer Satisfaction and Relationship Management
Drive consumer pride with the aid of identifying broader customer-impacting problems and implementing powerful solutions.
Develop and keep strong operating relationships with personnel and customer service carriers to foster collaboration and hassle-fixing.
Conduct root cause analyses to deal with ordinary problems and enhance the consumer’s enjoyment.
5. Reporting and Project Management
Create ad-hoc operational evaluations and status updates to provide insights to control and stakeholders.
Puma Hiring For Assistant Manager for Graduates. Act as a Project Manager for trendy implementations, ensuring well-timed transport and alignment with employer goals.
Contribute to the improvement of reporting structures to beautify transparency and decision-making.
Skills of an Assistant Manager
1. Communication and Interpersonal Skills
Strong verbal and written communication skills to correctly interact with stakeholders at all levels.
Ability to construct and hold relationships, fostering collaborative work surroundings.
2. Analytical and Problem-Solving Skills
Proficient in information evaluation and root cause research to identify and resolve complicated problems.
Skilled in growing and executing actionable plans to deal with operational disturbing conditions.
3. Technical Aptitude
Familiarity with customer support technologies and tools to implement automation solutions.
Knowledge of Six Sigma and Lean techniques to foster project development.
4. Leadership and Team Management
Demonstrated functionality to manual and inspire groups to attain universal overall performance dreams.
Experience in dealing with circulate-realistic groups and the use of worker engagement.
5 Project Management
Proven music report of managing tasks, together with making plans, execution, and transport.
Ability to prioritize tasks and control multiple tasks simultaneously.
6. Customer-Centric Mindset
Passionate about providing extraordinary customer support and continuously improving the customer experience.
Willingness to travel and go beyond to cope with customer needs and concerns.
Qualifications
Education: MBA/PGDM from a Tier I organization university or equivalent certification and/or a Bachelor’s Degree from a Tier I university.
Experience: Minimum of 2-three years in customer support operations, preferably with a venture, and those who enjoy.
Certifications: Knowledge of Six Sigma/Lean techniques is particularly applicable.
Benefits Assistant Manager, Professional Growth and Development
- Opportunity to paintings in a dynamic and fast-paced environment that encourages mastery and innovation.
Exposure to severe traumatic conditions builds trouble-fixing and management capabilities.
Impactful Contributions - Playana important function in shaping the patron’s experience and organizational achievement.
Lead tasks that immediately impact customer pride and operational performance.
Career Advancement - Clear pathways for professional progression within the employer, supported by education and development programs.
Recognition and rewards for tremendous overall performance and contributions.
Collaborative Work Environment - Work intently with go-practical businesses and stakeholders to attain common dreams.
Foster relationships with inner and outside companions to create a top-notchartworkk culture.
Competitive Compensation and Benefits - Attractive sales package deal and normal overall performance-primarily based incentives.
Comprehensive advantages, together with medical insurance, retirement plans, and paid break days.
Conclusion
Puma Hiring For Assistant Manager for Graduates. The function of a Customer Support Operations Manager is important for organizations striving to supply first-rate customer research and obtain operational excellence. Puma Hiring For Assistant Manager for Graduates. This characteristic demands a combination of technical records, analytical skills, and sturdy management competencies to achieve electricity improvements and foster collaboration. Puma Hiring For Assistant Manager for Graduates. With opportunities for growth, impactful contributions, and collaborative working surroundings, this position is suitable for specialists enthusiastic about customer service and innovation.
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