Genpact Hiring: Senior Associate Role in Pune 🚀
Are you looking for a promising career opportunity in customer success, provider, and voice process,a top global professional offerings employer, Genpact hiring for the role of Senior Associate in Pune. If you’ve got amazing verbal exchange talents, revel in in BFSI voice approach, and a passion for customer support, this could be your ideal job opportunity in pune
Genpact hiring 2025– Job details
Job Details at a Glance
- Company: Genpact
- Position: Senior Associate
- Location: Pune, India
- Salary: Not disclosed
- Industry Type: Analytics / KPO / Research
- Department: Customer Success, Service, and Operations
- Employment Type: Full-time
- Education Requirement: Any Graduate
Why Choose a Career at Genpact ?
Genpact careers offers global exposure in digital transformation and enterprise agency device manage. With over 100000 employees Genpact provides .
- A collaborative and digital-first environment
- Continuous learning & development opportunities
- Competitive salary and benefits packages
- Long-term job stability and personal growth
Key Responsibilities of a Senior Associate at Genpact
1. Handling Inbound Customer Enquiries: Provide prompt and expert assist to people asking for services.
2. Working in an International Voice Process (BFSI Domain): Engage with global customers inside the Banking, Financial Services, and Insurance (BFSI) region.
3. Strong Communication & Comprehension Skills:Deliver easy and concise responses to customers
4. Maintaining High Typing Speed:Candidates ought to have a typing speed of more than 25 WPM to ensure quick and green facts get entry to.
5. Rotational Shifts:Work in 24/7 shifts, collectively with night time shifts, to resource global clients.
Adapt to at least one-of-a-type jogging hours primarily based totally totally on enterprise corporation necessities.
6. Customer-Centric Approach:Be empathetic, affected person, and element-orientated on the equal time as coping with patron queries.
Focus on presenting answers in vicinity of without a doubt addressing complaints.
7. Proficiency in Digital Tools:Work with Google Sheets, Google Docs, Microsoft Excel, and Microsoft Word.
Use digital programs successfully to keep patron records.
8. Change Management Adaptability:flexible and adaptable in a quick-paced, evolving organizational environment.
Implement remarks to decorate customer service terrific.
9. Safeguarding Member Information:Verify caller identity to make certain protection and confidentiality.
Prevent fraud and information breaches via following strict employer hints.
Preferred Qualifications & Skills
- Excellent customer support abilities to cope with inquiries independently.
- Strong verbal and written communication abilities in English.
- Strong interpersonal skills to talk complicated transactional troubles effectively.
- Comfortable with rotational shifts in a 24/7 work environment.
- Self-region and diligence to preserve a excessive art work ethic.
- Time manage abilities to deal with multiple responsibilities concurrently.
- High degrees of confidentiality and data safety necessities.
- Proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
- Attention to detail for consumer profiling and trouble choice.
Top Reasons to Apply for this Senior associate role at Genpact.
1. Global Exposure – Work with worldwide clients in a dynamic business enterprise business organization surroundings.
2. Career Growth – Genpact offers inner education and career improvement programs.
3. Competitive Salary & Benefits – Enjoy attractive perks, incentives, and worker blessings.
4. Job Security – Work in a robust organisation with a strong marketplace presence.
5. Skill Enhancement – Develop knowledge in customer support, dispute resolution, and banking strategies.
6. Work-Life Balance – Rotational shifts permit flexibility in handling personal and expert existence.
How to Apply for Genpact’s Senior Associate Position?
Step 1: Visit the Genpact Careers Website
Go to www.Genpact.Com and search for challenge openings in Pune.
Step 2: Submit Your Resume
Update your resume with applicable experience and abilities.
3.Prepare for the Interview
Be prepared for questions related to customer service, communique talents, and BFSI understanding.
Step 4: Complete the Hiring Process
Clear initial screening and assessments.
Attend the final interview round with HR and enterprise managers
Final Thoughts: Your Next Step in Customer Service Jobs Pune
Genpact’s Senior Associate job at Pune is an extremely good possibility for applicants searching for to assemble a strong career in patron achievement and operations. With a reputed brand, global exposure, and career increase possibilities, this feature is right for experts in the banking, financial offerings, and analytics place.Genpact is one of the best companies hiring in 2025 for support roles.
If you meet the qualifications and are geared up to artwork in a quick-paced environment, don’t skip over this chance! Apply now for genpact’s senior associate role in pune.
Apply here
Genpact hiring senior associate 2025
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