Teleperformance Walk-In Jobs for Freshers: Customer Support Executive Role in Bengaluru
If you are a fresher trying to build your career in the customer service industry, then Teleperformance (TP) might simply be the precise possibility for you. Known for imparting awesome client enjoy offerings, Teleperformance is one of the main international providers of outsourced customer support and speak-to-middle answers. With a robust presence in Bengaluru, this employer is presently presenting stroll-in jobs for freshers for the position of Customer Support Executive. In this blog, we can cover the whole thing you want to recognize about Teleperformance Walk-In Job opportunities, job responsibilities, qualifications, and the perks of becoming a member of the Teleperformance family.
- Job Role: Customer Support Executive
- Salary: Rs 1-3 Lacs P.A.
- Location: Bengaluru
- Company: Teleperformance
- Qualifications: Any Graduate
- Experience: 0 – 5 years
ABOUT TELEPERFORMANCE
Teleperformance is a worldwide leader in consumer enjoy control, presenting outsourcing solutions for agencies across various industries, together with era, healthcare, retail, finance, and telecommunications. Founded in 1978, Teleperformance operates in over 80 international locations with a workforce of more than three hundred,000 personnel. The corporation offers multichannel services, including patron care, technical aid, and digital solutions. Teleperformance is dedicated to turning in excellent customer service by way of combining superior technology with human expertise. Its sturdy awareness of innovation, quality, and patron pride has made it a dependent accomplice for many main brands globally, making it a top desire for BPO offerings.
Job Description:
As a Customer Support Executive at Teleperformance, you will take care of patron inquiries thru calls, emails, or chats, imparting timely solutions. Responsibilities include troubleshooting problems, supplying product know-how, preserving correct statistics, and ensuring high customer satisfaction. You’ll paintings within installed pointers to deliver exquisite provider, contributing to the employer’s client achievement desires.
What is Teleperformance?
Teleperformance (TP) is a renowned worldwide outsourcing enterprise that focuses on customer care and guide offerings. TP operates in diverse industries, such as generation, healthcare, e-commerce, finance, retail, and telecommunications. With over three hundred,000 personnel spread across 80 countries, Teleperformance has built a recognition for providing first-rate, powerful customer support answers to organizations global.
In Bengaluru, TP has been a key participant within the BPO (Business Process Outsourcing) enterprise, using lots of humans across various roles. Their Customer Support Executive positions are perfect for people who are enthusiastic about supporting clients, resolving problems, and creating notable service experiences.
Teleperformance Walk-In Jobs for Freshers
One of the maximum attractive elements of working at Teleperformance is their commitment to hiring freshers. TP gives stroll-in interviews for freshers, making it less complicated for activity seekers to get in front of hiring managers without the trouble of scheduling interviews or going through more than one round of programs. If you’re based in Bengaluru or making plans to relocate, this could be a great possibility for you to kickstart your career.
Why Choose Teleperformance Walk-In Jobs?
- Immediate Hiring: The stroll-in system allows fresher applicants to get interviewed instantaneously, leading to quicker hiring selections and faster onboarding.
- Great Opportunity for Growth: Teleperformance encourages career advancement from the inside. With 0-five years of enjoyment, freshers have the danger of growing quickly in this company.
- Dynamic Work Environment: Teleperformance’s work tradition promotes range, inclusion, and gives an thrilling surroundings to paintings in.
Key Responsibilities:
- Customer Interaction: Act as the primary point of contact for customers, both through calls, emails, or chats, offering solutions to their inquiries and troubles.
- Issue Resolution: Handle court cases, troubleshoot troubles, and discover appropriate resolutions to clients’ concerns.
- Product Knowledge: Gain in-depth know-how approximately the products or services provided via the corporation you are representing to offer accurate data.
- Process Adherence: Follow wellknown operating procedures (SOPs) and service degree agreements (SLAs) to supply tremendous customer service.
- Escalation Handling: In cases of complicated issues, strengthen the problem to better-stage guide groups for set off resolution.
- Data Entry: Document and update consumer interactions within the employer’s database to hold correct information.
- Customer Satisfaction: Ensure that every customer interaction is targeted on offering the exceptional service, main to increased patron satisfaction.
- Team Collaboration: Work carefully with other crew individuals to ensure smooth workflows and meet departmental desires.
Additional Responsibilities for Teleperformance Walk-In Job:
- Maintain a fantastic attitude even when dealing with consumer troubles.
- Upsell and cross-sell products and services in keeping with commercial enterprise requirements.
- Meet daily, weekly, and monthly goals for call management and customer pride.
Qualifications for Teleperformance Walk-In Job:
Teleperformance is understood as hiring freshers and imparting them the chance to paint in a hard but worthwhile environment. If you’re inquisitive about the Teleperformance Walk-In Job for Freshers, right here are the key qualifications and abilities you want:
Essential Qualifications:
Educational Qualification:
- A minimum of twelfth Grade/Intermediate, or
- Graduation in any area (Freshers are welcome).
Communication Skills:
- Proficiency in English and other languages (favored but no longer mandatory depending on the region).
- Strong verbal and written communication capabilities are a ought to for handling customers.
Customer Orientation:
- AnnArardorr for assisting customers and solving their problems.
Problem-Solving Ability:
- You should be able to suppose significantly and discover solutions quickly to purchaser queries.
Basic Computer Skills:
- Comfortable using basic computer packages which include MS Office.
- Typing speed should be adequate for dealing with call documentation.
Soft Skills:
- Patience, empathy, and the potential to handle stress.
- Active listening abilties to apprehend customers’ issues very well.
Willingness to Work in Shifts:
- The role may involve running rotational shifts, along with night shifts, as Teleperformance serves worldwide customers.
Eligibility to Work in India:
- Must be eligible to paint in India with non-prison restrictions.
Preferred Qualifications:
- Previous experience in a customer support or BPO function (though not mandatory for freshers).
- Ability to multitask and paint in quick-paced surroundings.
Salary & Benefits for Teleperformance Walk-In Job:
The salary for the Customer Support Executive position at Teleperformance normally falls within the range of 1 to 3 Lacs per annum, depending on your experience and capabilities. In addition to an aggressive salary, Teleperformance offers diverse blessings, such as:
- Health and Wellness Benefits: Medical coverage, fitness take a look at-upsand more.
- Performance Bonuses: Based on your performance, you may earn extra bonuses.
- Work-Life Balance: The agency emphasizes very good work-life stability and offers bendy shift options.
- Learning and Development Opportunities: Teleperformance supports the career development of its personnel with numerous education packages, workshops, and inner promotions.
- Rewards and Recognition: TP acknowledges and rewards employees who always provide fantastic careers and meet key performance indicators (KPIs).
How to Apply for Teleperformance Walk-In Job for Freshers?
Applying for a Teleperformance Walk-In Job is easy. Here’s what you need to do:
- Prepare Your Resume: Ensure that your resume highlights your educational qualifications, preceding work experience (if any), and skills that might be relevant to the activity.
- Visit the Teleperformance Walk-In Interview Locations: You can go to any of the places stated in advance, such as Marathahalli, Whitefield, or Bellandur, during the walk-in interview hours. Make sure to carry a duplicate of your resume, a government-issued ID, and your educational certificate.
- Prepare for the Interview: Be prepared to reply to common customer service interview questions, including:
- Walk-In and Attend the Interview: The Teleperformance recruitment group will examine your communication abilities, problem-fixing abilities, and customer support mindset all through the interview.
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